At Chronoarc, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please read our Refund and Returns Policy carefully to ensure a smooth return or exchange process.

1. Returns Eligibility

We accept returns on most products, with the following conditions:

  • The item must be in new, unworn, and unused condition.
  • The item must be returned in its original packaging, including any tags and labels attached.
  • Returns must be made within 30 days from the date of delivery.

Certain items are non-returnable, including:

  • Sale or clearance items (unless defective).
  • Underwear, swimwear, or personal items for hygiene reasons.
  • Custom or personalized items.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [support@chronoarc.com] within 30 days of receiving your order to request a return authorization.
  2. Provide Order Details: Include your order number, the items you wish to return, and the reason for the return.
  3. Return Authorization: Once your return is approved, you will receive instructions on how to proceed with the return. You will also receive a return address.
  4. Package the Item: Carefully pack the item in its original packaging, ensuring it is secure and protected during the return shipment. Include any paperwork, such as a return authorization form, if provided.
  5. Ship the Return: You are responsible for shipping costs associated with returns, unless the item is defective or incorrect. We recommend using a trackable shipping method for returns, as we are not responsible for lost or damaged packages.

3. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If your return is approved, we will process your refund to the original payment method used for the purchase.

  • Processing Time: Refunds will typically be processed within 5-10 business days after we receive the returned item.
  • Refund Amount: The refund will be for the cost of the item(s) returned. Shipping fees are non-refundable, unless the return is due to an error on our part or a defective product.
  • Partial Refunds: If the returned item is not in its original condition, is damaged, or missing parts, we may issue a partial refund or reject the return.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or product, please initiate a return for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [support@chronoarc.com]. We will provide a return shipping label and ensure a full refund or replacement, as per your preference. Please provide photos of the damaged or defective item to assist us in processing your claim.

6. Late or Missing Refunds

If you haven’t received your refund after the processing time:

  1. Check with your bank or credit card company as there may be processing delays.
  2. If you’ve done this and still have not received your refund, please contact us at [support@chronoarc.com] for further assistance.

7. Non-Returnable Items

  • Gift cards
  • Downloadable products
  • Items marked as “final sale” or “clearance”

8. Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
  • Original shipping fees are non-refundable unless the return is a result of an error by Chronoarc.

9. International Returns

For customers outside the country of purchase, please note that:

  • You are responsible for any customs fees or import duties associated with your return.
  • International returns must be shipped using a trackable service.

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please contact us:

Chronoarc Customer Support
Email: [info@chronoarc.com] 

Thank you for shopping with Chronoarc! We value your business and are here to ensure a smooth and pleasant shopping experience.